Ipoh, Perak · Malaysia
Bringing AI Into Your Business, Thoughtfully
Bakti AI works alongside Malaysian businesses to weave artificial intelligence into everyday operations and team workflows — at a pace that makes sense for your organisation.
What We Offer
Our AI Services
Each engagement is shaped around your organisation's actual situation — not a generic template. Here is what we currently work on with clients across Malaysia.
AI for Operational Risk Assessment
Consulting that applies AI modelling to operational risk identification and quantification across business units — moving from periodic reviews to continuous, data-informed monitoring.
- Risk data collection & scenario modelling
- Early warning indicator development
- Risk dashboard design
Conversational AI Design Workshop
A workshop for product teams to design effective conversational experiences for chatbots, voice assistants, and support tools — producing conversation designs ready for implementation.
- Dialogue flow mapping & persona development
- Fallback strategy design
- Conversation testing methods
AI Performance Benchmarking Service
Evaluates and benchmarks your existing AI deployments against industry standards and internal KPIs — covering accuracy, latency, cost efficiency, and user satisfaction.
- Model accuracy & latency analysis
- Cost efficiency review
- Performance report with recommendations
Why Bakti AI
A Considered Approach to AI
We believe AI integration works best when it fits the people and processes already in your organisation.
Local Expertise
Our team understands the Malaysian business environment, regulatory context, and the practical challenges that come with digital adoption in this region.
Tailored Engagements
No two businesses are the same. Each project starts with listening — to understand your team, your data, and what you actually need from AI.
People-First Training
We design training so that your staff leave with real confidence — not just a slide deck. Workshops are hands-on and adapted to your team's current skill level.
Clear Deliverables
Every engagement produces something tangible — a risk dashboard, a conversation design document, or a performance report — so you leave with assets you can act on.
Responsible AI Practice
We keep data privacy, fairness, and transparency central to every recommendation — helping you build AI systems your customers and regulators can trust.
Long-Term Partnership
We stay connected after delivery. If something needs adjusting as your business evolves, we are available to review and refine together.
Start a Conversation
Would AI Integration Suit Your Business?
There is no commitment in reaching out. Share a little about your organisation and we will give you an honest assessment of where AI could — and couldn't — add value.
[email protected] · 78 Jalan Sultan Azlan Shah, 31400 Ipoh, Perak
Questions
Frequently Asked
What kinds of businesses do you typically work with?
We work with mid-sized Malaysian businesses across manufacturing, financial services, logistics, and professional services. The common thread is an interest in using data and AI more deliberately — not necessarily a large existing technology team.
How long does a typical engagement take?
It depends on the service. The Conversational AI Workshop is usually completed within two to three days. The AI Risk Assessment typically spans three to six weeks including data collection. The Performance Benchmarking Service runs two to four weeks depending on the number of AI systems being reviewed.
Do we need to have existing AI systems in place?
Not at all. The Risk Assessment and Conversational AI Workshop are suitable for organisations at the beginning of their AI journey. The Benchmarking Service does require some existing AI deployments to evaluate, but even early-stage systems can be assessed.
How is pricing structured?
Each service has a base price listed on the site. For engagements that involve multiple business units or extended scope, we discuss adjusted pricing during the initial consultation. We prefer transparency on cost from the first conversation.
How do you handle our internal data?
All engagements involve a data handling agreement before any information is shared. We work within your security parameters where possible and follow PDPA requirements throughout. Data shared with us is used solely for the purpose of your engagement and is not retained beyond agreed timelines.
What does the Risk Assessment deliverable actually look like?
You receive a risk dashboard designed for ongoing use, a scenario model document, and a set of early warning indicators configured to your business data. We walk through the findings with your team and provide written recommendations for next steps.
Find Us
Our Location
78 Jalan Sultan Azlan Shah, 31400 Ipoh, Perak, Malaysia
Reach Out
Get in Touch
Share a little about what you are working on and we will get back to you within one business day.
Contact Details
Phone
+60 5-3284 7619Address
78 Jalan Sultan Azlan Shah,
31400 Ipoh, Perak, Malaysia
Working Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM · Closed on Sundays & Public Holidays
7+
Years Active
85+
Clients Served
3
Core Services