What We Offer
Three Focused AI Services for Malaysian Businesses
Each service addresses a specific aspect of AI adoption — risk management, conversational interface design, or performance evaluation of existing systems.
Back to HomeOur Methodology
How We Approach Every Engagement
Discovery
We listen first — understanding your data, team, and what you are actually trying to achieve.
Scoping
We define scope and deliverables together, agreeing on what success looks like before work begins.
Delivery
Senior-led execution with regular check-ins and transparency about progress and challenges.
Follow-Up
A structured review 30–60 days after delivery to assess what is working and address questions.
Service 01
AI for Operational Risk Assessment
Consulting that applies AI modelling to operational risk identification and quantification across business units. The service covers risk data collection, scenario modelling, early warning indicator development, and risk dashboard design. Suitable for risk managers and operations directors who want to move from periodic risk reviews to continuous, data-informed risk monitoring.
Key Benefits
- Move from periodic to continuous risk monitoring
- Quantify risks that were previously assessed informally
- Early warning indicators configured to your business data
- Dashboard your team can operate independently
Process Steps
- 1. Risk data inventory and gap assessment
- 2. Scenario modelling across relevant business units
- 3. Early warning indicator development and calibration
- 4. Risk dashboard design and handover
Service 02
Conversational AI Design Workshop
A workshop that teaches product teams to design effective conversational experiences for chatbots, voice assistants, and interactive support tools. Participants learn dialogue flow mapping, persona development, fallback strategy design, and conversation testing methods. The workshop produces documented conversation designs ready for development implementation.
Key Benefits
- Team leaves with hands-on design skills, not just theory
- Conversation designs documented and dev-ready
- Fallback strategies reduce poor user experience
- Persona development grounds the chatbot in your brand voice
Workshop Structure (2–3 Days)
- Day 1: Dialogue flow mapping and persona development
- Day 2: Fallback strategy design and conversation testing
- Day 3: Refinement and documentation handover
Service 03
AI Performance Benchmarking Service
A service that evaluates and benchmarks the performance of your existing AI deployments against industry standards and internal KPIs. The engagement covers model accuracy assessment, latency analysis, cost efficiency review, and user satisfaction measurement. Deliverables include a performance report with specific recommendations for improvement in each evaluated dimension.
Key Benefits
- Understand where your AI systems are underperforming
- Benchmark against industry standards, not just internal targets
- Cost efficiency review surfaces unnecessary AI spend
- Actionable recommendations, not just a measurement report
Evaluation Dimensions
- 1. Model accuracy and confidence assessment
- 2. Latency and response time analysis
- 3. Cost efficiency and infrastructure review
- 4. User satisfaction measurement
Which Service Fits?
Comparing the Three Services
A quick guide to help you identify which engagement type best matches your current situation.
| Aspect | Risk Assessment | AI Workshop | Benchmarking |
|---|---|---|---|
| Starting price | RM 900 | RM 2,300 | RM 3,790 |
| Duration | 3–6 weeks | 2–3 days | 2–4 weeks |
| Existing AI needed? | No | No | Yes |
| Best for | Risk managers, Ops directors | Product teams | Technology owners |
| Primary deliverable | Risk dashboard | Conversation designs | Performance report |
Across All Services
Professional Standards We Apply
PDPA Compliance
All data handling follows the Malaysian Personal Data Protection Act. Data processing agreements are signed before any client data is accessed.
Senior-Led Delivery
Work is led by a named Bakti AI specialist throughout — not handed to junior staff after scoping.
Ethical Review
Potential fairness, transparency, and data sovereignty issues are flagged as a standard part of every engagement — not an optional add-on.
Pricing
Transparent Service Pricing
All prices are in Malaysian Ringgit (RM). For engagements spanning multiple business units or extended scope, adjusted pricing is discussed during initial consultation.
Risk Assessment
AI-modelled operational risk monitoring across your business units.
- Risk data collection
- Scenario modelling
- Early warning indicators
- Risk dashboard design
AI Workshop
Hands-on conversational AI design training for your product team.
- 2–3 day format
- Dialogue flow mapping
- Persona development
- Dev-ready documentation
Benchmarking
Comprehensive performance evaluation of your existing AI deployments.
- Model accuracy assessment
- Latency analysis
- Cost efficiency review
- Performance report & recommendations
Not Sure Which Service Is Right?
We are glad to have a brief initial conversation to help you work out which engagement type fits your current situation best — or whether a different approach entirely makes more sense.
Get in Touch